Mercedes Gonzalez established Mercedes Gonzalez Travel Management with the goal of providing travel services unmatched in the Cairns market. Having acquired over 30 years of knowledge and experience about the domestic and international travel industry, Mercedes has developed a fresh approach to the provision of travel services, support and care.
For Mercedes, it is all about personalised service. As such, Mercedes & Team meets with her clients at a time and place to suit them whether that be at their homes or at a favourite coffee shop or at our office in the Bolands Centre, 14 Spence St Cairns.
From the time clients contact Mercedes, she invests herself in making sure that every element of their travel is covered including flights, accommodation, visas, insurance and excursions. Even during their travels, Mercedes remains available 24/7 to resolve any emergent issues. She then touches base on their return to make sure that they were happy with every aspect of their adventure.
Extensively travelled, Mercedes speaks English, Italian and Spanish fluently and is conversant in the customs and traditions of many nations around the world. She has a thorough understanding of the visa and passport requirements of different countries and is highly knowledgeable about ways that she can assist clients to achieve great experiences during their travels.
A Cairns local for many years, Mercedes is committed to supporting local businesses and, as such, has a comprehensive network of business partners that she utilises to get the best prices and experiences for her clients.